Frequently Asked Questions
Everything you need to know about LimeVPN — from setup and pricing to privacy and dedicated IPs.
Getting Started
What is LimeVPN?
LimeVPN is a VPN service that encrypts your internet connection using AES-256 encryption and WireGuard protocol. It protects your online privacy, secures public Wi-Fi connections, and offers dedicated IP addresses for consistent access to banking, work tools, and other IP-sensitive services.
How do I set up LimeVPN?
Sign up at limevpn.com, download the app for your device (Windows, macOS, Linux, Android, or iOS), log in with your credentials, and connect to a server. The entire process takes under 3 minutes. See our setup guides for step-by-step instructions.
What devices does LimeVPN support?
LimeVPN works on Windows, macOS, Linux, Android, iOS, and routers (DD-WRT, Tomato, pfSense, OpenWRT). One account supports up to 6 simultaneous device connections.
Do I need technical knowledge to use LimeVPN?
No. LimeVPN apps connect with one click. Choose a server location, press connect, and your traffic is encrypted. Advanced users can configure protocols, split tunneling, and router setups.
Plans & Pricing
How much does LimeVPN cost?
LimeVPN Core starts at $5.99/month or $49/year ($4.08/mo). LimeVPN Plus with dedicated IP is $9.99/month or $84/year ($7/mo). Both plans include a 14-day money-back guarantee.
What is the difference between Core and Plus?
Core includes all VPN features: AES-256 encryption, WireGuard and OpenVPN protocols, kill switch, DNS leak protection, 30+ server locations, and 6 device connections. Plus adds a dedicated static IP address for fewer CAPTCHAs, reliable banking access, and consistent online identity.
Can I cancel anytime?
Yes. LimeVPN has no long-term contracts. Cancel anytime with no cancellation fee. Your subscription remains active until the end of your billing period. No 2-year lock-in required.
What payment methods do you accept?
LimeVPN accepts Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay through our payment processor Paddle. All payments are securely processed.
Do you offer a money-back guarantee?
Yes. Core plans include a 14-day money-back guarantee. If you are not satisfied within the first 14 days, contact support for a full refund. Note: dedicated IP add-ons (Plus plan) are non-refundable due to the cost of provisioning a unique IP address. We do not offer free trials.
Do you offer a free trial?
No. LimeVPN does not offer a free trial. However, you can subscribe to the Core plan with a 14-day money-back guarantee, giving you a risk-free way to test the service. Cancel within 14 days for a full refund.
Privacy & Security
Does LimeVPN keep logs?
No. LimeVPN does not log your browsing activity, connection timestamps, DNS queries, IP addresses, or bandwidth usage. We are incorporated in Singapore, outside the Five Eyes, Nine Eyes, and 14 Eyes surveillance alliances. See our no-logs policy for full details.
What encryption does LimeVPN use?
LimeVPN uses AES-256-GCM encryption with the WireGuard protocol (ChaCha20-Poly1305 as alternative). Key exchange uses RSA-4096 with Perfect Forward Secrecy, ensuring each session has unique encryption keys.
What is a kill switch?
A kill switch blocks all internet traffic if your VPN connection drops unexpectedly. This prevents your real IP address from being exposed even for a fraction of a second. LimeVPN includes a kill switch on all desktop and mobile apps.
What protocols does LimeVPN support?
LimeVPN supports WireGuard (recommended for speed and security), OpenVPN (UDP and TCP), and IKEv2/IPSec. WireGuard is the default protocol and offers the best balance of speed, security, and battery life.
Is LimeVPN safe for public Wi-Fi?
Yes. LimeVPN encrypts all traffic between your device and the VPN server, making it unreadable to anyone on the same network. This protects passwords, banking credentials, and personal data on hotel, airport, and coffee shop Wi-Fi.
Dedicated IP
What is a dedicated IP address?
A dedicated IP is a static IP address assigned exclusively to you. Unlike shared VPN IPs used by hundreds of users, your dedicated IP is yours alone. This means fewer CAPTCHAs, reliable banking access, and a consistent online identity.
Why would I need a dedicated IP?
Dedicated IPs are useful for online banking (banks flag shared IPs as suspicious), remote work (IP whitelisting for company tools), avoiding CAPTCHAs (shared IPs trigger bot detection), and email deliverability (shared IPs can be blacklisted).
How do I get a dedicated IP with LimeVPN?
Subscribe to LimeVPN Plus ($9.99/mo or $84/year). Your dedicated IP is assigned automatically when you connect. It stays the same every time you connect — no setup or configuration needed.
Technical
Will a VPN slow down my internet?
LimeVPN uses WireGuard, the fastest VPN protocol available. Most users see less than 10% speed reduction. In some cases, a VPN can actually improve speeds by preventing ISP throttling of streaming or gaming traffic.
Can I use LimeVPN on my router?
Yes. LimeVPN supports DD-WRT, Tomato, pfSense, and OpenWRT routers. Installing LimeVPN on your router protects every device on your network — including smart TVs, game consoles, and IoT devices — without using one of your 6 device slots per device.
What is split tunneling?
Split tunneling lets you choose which apps or websites use the VPN and which connect directly. For example, you can route your browser through the VPN while keeping local network access for printers or smart home devices.
How many servers does LimeVPN have?
LimeVPN operates servers in 30+ countries across North America, Europe, and Asia Pacific. All servers support WireGuard and OpenVPN protocols with unlimited bandwidth.
Account & Billing
How do I change my plan?
Log into your account at portal.limevpn.com and navigate to your subscription settings. You can upgrade from Core to Plus or switch between monthly and annual billing at any time.
How do I request a refund?
Contact our support team within 14 days of your initial purchase. We process refunds within 5-10 business days. See our full refund policy for details and exceptions.
Can I use one account on multiple devices?
Yes. Every LimeVPN account supports up to 6 simultaneous connections. Use your account on your phone, laptop, tablet, and more — all at the same time.
How do I contact support?
Email [email protected] or use live chat at portal.limevpn.com. We respond within 24 hours. Plus subscribers receive priority support.
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